✦ Safe Gaming

8bb's Responsible Gaming Policy

8bb believes gaming should be a source of entertainment — not a burden. We're committed to giving you all the tools and support you need to play in a healthy, safe way.

18+ Adults Only
24/7 Support Available
100% Safe Environment
Our Responsible Gaming Commitment
Spend Limit

Decide in advance how much BDT you want to spend daily, weekly, or monthly. 8bb's deposit limit feature helps you stay within your budget.

Session Time Control

Decide how long you want to play. Session timers and reminders help you track your time and avoid playing too long.

Self-Exclusion Benefits

Temporarily close your account for a set period when needed. Options range from 7 days to a permanent closure.

Loss Limit Feature

Automatically stops play once you've lost a set amount. An effective way to keep financial losses in check.

Advertising Opt-Out

Opt out of promotional offers and bonus notifications at any time. Your preferences matter to us.

24/7 Support Center

Our expert team is always ready to help with any issue. Reach us via live chat or email — we are here for you.

01 What is responsible gaming and why does it matter?

At 8bb, we believe online gaming should be an enjoyable form of entertainment — it should never have a negative impact on your life. Responsible gaming means staying aware of your limits, managing your time and money wisely, and treating gaming as a small pleasure in life — not the center of it.

Millions of people in Bangladesh enjoy online gaming every day, and the vast majority play in a completely healthy way. In some cases, however, a gaming habit can harm a person's family life and finances. 8bb takes this seriously and is committed to providing all the support you need to stay well.

Remember — gambling or betting should never be seen as a source of income. It is entertainment, and you should only play with money you can afford to lose.

8bb's responsible gaming policy is built on international standards. We want you to play, enjoy yourself, and stay well.

02 Warning Signs of Problem Gaming

If any of the following are happening in your life, it may be time to take a step back:

1

Losing Track of Time: You lose track of how long you've been playing, and it starts cutting into time with family or work.

2

Chasing losses: Chasing losses by placing bigger bets to recover what you have lost is a dangerous cycle.

3

Overspending your set budget: You repeatedly spend more than the amount you set for yourself.

4

Lying about gambling: Hiding or lying to family and friends about your gaming.

5

Emotional Distress: Feeling irritable, restless, or anxious when you're unable to play.

6

Gambling with borrowed money: Betting with money meant for essential expenses or borrowed funds.

7

Social Withdrawal: Spending most of your time gaming while cutting back on time with family and friends.

If you recognize any of the signs above in yourself, contact our support team today or use the self-exclusion option.

03 Check Yourself

Ask yourself the following questions. If you can answer "yes" to most of them, you're playing in a healthy and responsible way:

I play purely for entertainment, not as a source of income.

I stick to a pre-set budget and never go beyond it.

I do not get discouraged after a loss and I do not chase losses by placing bigger bets.

I make time for gaming only after family, work, and other responsibilities.

I can stop gaming at any time and do not feel restless when I do.

I stay honest with family and friends about my gaming.

I never bet with borrowed money or funds set aside for essential expenses.

04 8bb's Responsible Gaming Tools

8bb gives you powerful tools to manage your gaming experience on the platform. They're easy to use and can be activated at any time:

💰
Deposit Limit

Set a daily, weekly, or monthly deposit limit. Limit reductions take effect immediately.

⏱️
Session Time Limit

Set a maximum duration for each gaming session. You will receive an automatic notification when your time is up.

📉
Loss Limit

The game will automatically stop once you've lost a set amount. Essential for financial security.

🧊
Cooling-Off Period

Pause your account for 24 hours up to 30 days. A chance to clear your head.

🚫
Self-Exclusion

Option to close your account for 6 months or permanently. Once active, promotional offers will not be sent either.

📊
Gaming History Report

View your full betting history and detailed win/loss reports — take stock of where you stand.

05 How to Activate Self-Exclusion

If you feel you need a break, follow the steps below:

1
Go to Account Settings

Log in to the 8bb app or website and click the profile icon in the top right corner.

2
Open the Responsible Gaming menu

Go to Settings and select the "Responsible Gaming" option.

3
Choose Your Self-Exclusion Period

7 days, 1 month, 6 months, or permanent closure — choose the period that suits your needs.

4
Confirmation

Verify your identity and confirm your decision. Self-exclusion will take effect immediately.

5
Get Support

During a break, you can reach out to our support team or a professional counseling service.

Once self-exclusion is activated, your account cannot be reopened until the chosen period has ended. This restriction is entirely intentional and is there to protect you.

06 Minor Protection

8bb is strictly for users aged 18 and above. We take strong measures to keep minors away from gaming:

  • Age verification is mandatory at the time of registration.
  • National ID or passport verification is required as part of the KYC process.
  • Additional age verification documents may be requested in cases of doubt.
  • Accounts identified as belonging to minors are closed immediately.

If you think a minor could access 8bb on your device, use a PIN or password lock on the device and enable the app lock in the 8bb app.

07 Professional Support & Counseling

Gaming addiction is a recognized mental health condition. Seeking help isn't a weakness — it takes courage. The following options can support you:

  • 8bb Support: Chat with our expert team via live chat — completely confidential.
  • Family & Friends: Share what's on your mind with people you trust.
  • Mental Health Professional: Speak with a psychologist or counselor.
  • Support Groups: Join a group of people who have been through similar experiences.

Remember, acknowledging a problem and asking for help is not a weakness — it is a sign of real strength.

In an emergency: For mental health support in Bangladesh, contact the National Mental Health Helpline — Kiran Helpline: 1800-599-0019 (India) or visit the mental health department of your nearest hospital.

08 Tips for Healthy Gaming

Tips from experienced users who have been playing on 8bb for years:

  • Set a clear budget before you start playing and stick to it strictly.
  • Do not chase losses with impulsive bets after a losing streak — take a break instead.
  • Even on a winning streak, stay within your limits — the thrill of winning can be just as risky.
  • Maintain a healthy balance between gaming and your family life.
  • Avoid playing when you're tired or emotionally distressed.
  • Avoid gaming when under the influence of alcohol or any other substance.
  • Log your daily gaming time in a calendar — track your own patterns.
Need Help?

Our support team is available 24 hours a day, 7 days a week.

[email protected]

Our Commitment
  • Fair & Transparent Gaming Environment
  • Active Role in Addiction Prevention
  • Instant Self-Exclusion
  • Minor Protection
  • Confidential Support Services
General FAQ

Your account cannot be reactivated until the specified period has ended. For permanent self-exclusion, the account can never be reopened. These restrictions are in place for your own protection.

No. While reducing a deposit limit takes effect immediately, requests to increase a limit only take effect after a 72-hour reflection period. This is designed to prevent impulsive decisions.

Family members can reach out directly to our support team. We will assess the situation and take appropriate action. Email us at: [email protected].

Yes, you can have a deposit limit, session time limit, and loss limit all active at the same time. Using multiple layers of protection is even more effective.

Your balance is completely safe during self-exclusion. Once the period ends and your account is reactivated, you will be able to access it again. Contact support for more details.
✦ Get Started Today
Play responsibly, Have Fun

Join 8bb and enjoy yourself on our safe, secure platform. Your protection is always our top priority.

Important Notice

8bb is an entertainment gaming platform. Always play within your means. This platform is not intended for users under 18. If you're struggling with gaming addiction, reach out for support: [email protected]

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